Terms and Conditions
Last Updated: February 15, 2026
Effective Date: February 15, 2026
These Terms and Conditions ("Terms," "Agreement") govern your access to and use of the True Match AI platform ("Service," "Platform," "we," "us," or "our") operated by True Match AI.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree, do not use the Service.
1. ACCEPTANCE OF TERMS
1.1 Agreement to Terms
By accessing, registering, or using the Service, you:
- Acknowledge that you have read, understood, and agree to these Terms
- Represent that you are at least 18 years old
- Have the legal capacity to enter into this Agreement
- Will comply with all applicable laws and regulations
1.2 Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be:
- Posted on this page with an updated "Last Updated" date
- Communicated via email or notice for material changes
- Effective immediately upon posting
Your continued use after changes constitutes acceptance. Review these Terms periodically.
2. DESCRIPTION OF SERVICE
2.1 Service Overview
True Match AI provides:
- Resume analysis and optimization tools
- Job description-resume matching
- ATS compliance checking
- Cover letter generation
- Professional summary generation
- Resume alignment and tailoring
- Skill gap analysis
- Best resume finder (for recruiters)
2.2 Service Features
For Job Seekers:
- Upload and analyze resumes
- Match resumes against job descriptions
- Generate tailored cover letters and summaries
- Optimize resumes for ATS systems
- Align resumes to specific job requirements
For Recruiters:
- Find best matching resumes for job descriptions
- Analyze skill gaps between JDs and resumes
- Search through resume databases using vector search
2.3 Service Availability
- The Service is provided "as is" and "as available"
- We do not guarantee uninterrupted or error-free operation
- We reserve the right to modify, suspend, or discontinue any part of the Service
- We are not liable for any unavailability or downtime
3. USER ACCOUNTS AND REGISTRATION
3.1 Account Creation
To use the Service, you must:
- Create an account with a valid email address
- Provide accurate, current, and complete information
- Maintain and update your information
- Choose a secure password
- Accept responsibility for all activities under your account
3.2 Account Types
Regular Users:
- Job seekers and recruiters
- Access to all user features
- Credit-based usage
Admin Users:
- Platform administrators
- Access to administrative functions
- Subject to additional security measures
3.3 Authentication Methods
- Email and password
- Google OAuth (Google Sign-In)
- JWT-based session tokens
3.4 Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities under your account
- Notifying us immediately of unauthorized access
- Using strong, unique passwords
- Logging out after each session
We are not liable for losses from unauthorized use of your account.
3.5 Account Termination
We reserve the right to:
- Suspend or terminate accounts that violate these Terms
- Delete accounts that are inactive for extended periods
- Refuse service to anyone at any time
4. CREDIT SYSTEM AND PAYMENTS
4.1 Credit-Based System
The Service operates on a credit-based model:
- Credits are digital tokens required to access premium features
- Credits are purchased through the Platform
- Credits do not expire
- Credits are non-transferable and non-refundable once used
4.2 Credit Pricing
- 1 Credit = ₹0.25 INR (Indian Rupees)
- 1 Credit = $0.005 USD (US Dollars)
Pricing is subject to change. Current pricing is displayed at the time of purchase.
4.3 Feature Credit Costs
- Resume Alignment: 20 credits
- JD-Resume Matcher: 30 credits
- Resume Analyzer: 25 credits
- ATS Compliance Checker: 35 credits
- Cover Letter Generator: 20 credits
- Professional Summary Generator: 25 credits
- Skill Gap Analysis: 35 credits
- Best Resume Finder: 2 credits per resume
Credit costs are subject to change. Current costs are displayed before use.
4.4 Free Credits
- New users receive 100 free credits upon registration
- Daily credits may be provided (subject to change)
- Free credits are non-refundable and non-transferable
- Free credits are subject to the same usage terms as purchased credits
4.5 Payment Methods
UPI Payments (India):
- Processed through UPI providers
- Subject to UPI terms and conditions
- Admin verification may be required
- Processing time: 1-3 business days
PayPal Payments (Global):
- Processed through PayPal
- Subject to PayPal terms and conditions
- Processing time: Immediate to 24 hours
4.6 Payment Terms
- All payments are final unless otherwise stated
- Credits are deducted immediately upon service use
- Unused credits remain in your account
- We reserve the right to refuse or cancel any transaction
4.7 Refunds
- Credits are non-refundable once used
- Unused credits may be eligible for refund per our Refund Policy
- Refund requests must be submitted within 30 days of purchase
- See our Refund and Return Policy for details
5. USER OBLIGATIONS AND ACCEPTABLE USE
5.1 Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:
Prohibited Activities:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload malicious code, viruses, or harmful content
- Attempt to gain unauthorized access to the Service
- Interfere with or disrupt the Service or servers
- Use automated systems to access the Service (scraping, bots, etc.)
- Impersonate any person or entity
- Collect or harvest user information
- Use the Service for spam or unsolicited communications
- Reverse engineer, decompile, or disassemble the Service
- Create derivative works based on the Service
- Resell or redistribute the Service without authorization
5.2 Content Standards
You agree that all content you upload or provide:
- Is accurate, truthful, and not misleading
- Does not contain false, defamatory, or libelous information
- Does not violate any third-party rights
- Does not contain illegal, harmful, or offensive material
- Does not contain personal information of others without consent
- Complies with all applicable laws and regulations
5.3 File Upload Restrictions
File Requirements:
- Maximum file size: 25MB per file
- Maximum upload capacity: 10 files per user
- Supported formats: PDF, plain text
- Files must be legitimate resumes or job descriptions
Prohibited Files:
- Files containing malware or viruses
- Files with illegal content
- Files violating copyright or intellectual property rights
- Files containing personal information of others without consent
- Files exceeding size limits
5.4 Account Responsibility
You are responsible for:
- All content you upload or provide
- Maintaining the accuracy of your account information
- All activities under your account
- Ensuring compliance with these Terms
- Any consequences of your use of the Service
6. INTELLECTUAL PROPERTY RIGHTS
6.1 Our Intellectual Property
The Service and its content, including:
- Software, code, and technology
- Design, layout, and user interface
- Logos, trademarks, and brand names
- Documentation and materials
- AI models and algorithms
are owned by True Match AI or our licensors and are protected by copyright, trademark, and other intellectual property laws.
6.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to:
- Access and use the Service for personal or business purposes
- Use generated content for your intended purposes
This license does not include:
- Right to resell or redistribute the Service
- Right to create derivative works
- Right to reverse engineer the Service
- Any other rights not expressly granted
6.3 Your Content
Ownership:
- You retain ownership of content you upload (resumes, job descriptions, etc.)
- You grant us a license to use, process, and store your content to provide the Service
License Grant:
By uploading content, you grant us:
- Right to store, process, and analyze your content
- Right to generate derivative works (analyses, summaries, etc.)
- Right to use your content to improve our services
- Right to store your content in our databases and vector stores
Generated Content:
- AI-generated content (cover letters, summaries, alignments) is based on your input
- You own the generated content and may use it for your purposes
- We retain rights to the underlying technology and methods
6.4 Third-Party Intellectual Property
- We respect third-party intellectual property rights
- If you believe your rights have been infringed, contact us immediately
- We will investigate and take appropriate action
7. AI-GENERATED CONTENT
7.1 AI Technology
The Service uses artificial intelligence and machine learning to:
- Analyze resumes and job descriptions
- Generate cover letters and summaries
- Provide recommendations and insights
- Match resumes to job descriptions
7.2 Content Accuracy
No Guarantees:
- AI-generated content is based on your input data
- We do not guarantee accuracy, completeness, or suitability
- AI-generated content may contain errors or inaccuracies
- You are responsible for reviewing and verifying all generated content
Factual Accuracy:
- The Service uses only information you provide
- We do not fabricate or invent information
- Generated content reflects your input data
- You are responsible for ensuring your input data is accurate
7.3 Use of Generated Content
- Generated content is provided for informational purposes
- You are responsible for reviewing and editing generated content
- We recommend verifying all information before use
- We are not liable for consequences of using generated content
7.4 AI Limitations
You acknowledge that:
- AI technology has limitations and may produce unexpected results
- Results may vary based on input quality and complexity
- AI-generated content may require human review and editing
- We do not guarantee specific outcomes or results
8. PRIVACY AND DATA PROTECTION
8.1 Privacy Policy
Your use of the Service is also governed by our Privacy Policy, which explains:
- How we collect, use, and protect your information
- Your privacy rights and choices
- Data storage and security measures
- Third-party services and data sharing
By using the Service, you consent to our Privacy Policy.
8.2 Data Collection
We collect and process:
- Account information (email, name, location)
- Uploaded files and content
- Generated analyses and reports
- Usage data and analytics
- Payment information
8.3 Data Storage
Your data is stored:
- In secure databases (Supabase)
- In vector databases (Qdrant) for search functionality
- On secure servers with encryption
- Subject to our security measures
8.4 Data Security
We implement security measures to protect your data:
- Encryption in transit and at rest
- Secure authentication systems
- Access controls and monitoring
- Regular security audits
However, no system is 100% secure. We cannot guarantee absolute security.
8.5 Data Retention
- Data is retained while your account is active
- Deleted accounts: Data is deleted per our Privacy Policy
- Some data may be retained for legal or compliance purposes
- See our Privacy Policy for details
9. SERVICE MODIFICATIONS AND AVAILABILITY
9.1 Service Modifications
We reserve the right to:
- Modify, update, or change the Service at any time
- Add or remove features
- Change pricing or credit costs
- Discontinue features or services
- Update technology and infrastructure
9.2 Service Availability
- The Service is provided "as is" and "as available"
- We do not guarantee uninterrupted or error-free operation
- We may experience downtime for maintenance or updates
- We are not liable for any unavailability or downtime
9.3 Maintenance
We may:
- Perform scheduled or unscheduled maintenance
- Temporarily suspend services for updates
- Make changes without prior notice
- Notify users of significant changes when possible
10. LIMITATION OF LIABILITY
10.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
- WARRANTIES OF MERCHANTABILITY
- FITNESS FOR A PARTICULAR PURPOSE
- NON-INFRINGEMENT
- ACCURACY, RELIABILITY, OR COMPLETENESS
10.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, REVENUE, DATA, OR USE
- BUSINESS INTERRUPTION OR LOSS OF OPPORTUNITY
- ERRORS OR INACCURACIES IN GENERATED CONTENT
- FAILURE TO OBTAIN EMPLOYMENT OR JOB OFFERS
- ANY DAMAGES RESULTING FROM USE OR INABILITY TO USE THE SERVICE
10.3 Maximum Liability
Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.
10.4 Exclusions
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the maximum extent permitted by law.
11. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless True Match AI, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party
- Your content or uploaded materials
- Your use of generated content
12. TERMINATION
12.1 Termination by You
You may terminate your account at any time by:
- Using the account deletion feature
- Contacting our support team through our Contact Us page
- Requesting account closure
Upon termination:
- Your access to the Service will be immediately revoked
- Your account and data will be deleted per our Privacy Policy
- Unused credits are forfeited (request refunds before termination)
- All licenses and rights granted to you will terminate
12.2 Termination by Us
We may suspend or terminate your account if:
- You violate these Terms
- You engage in fraudulent or illegal activity
- You abuse or misuse the Service
- You fail to pay required fees
- We are required to do so by law
- We discontinue the Service
12.3 Effect of Termination
Upon termination:
- All rights and licenses granted to you will immediately cease
- You must stop using the Service immediately
- We may delete your account and data
- Provisions that by their nature should survive will survive
13. DISPUTE RESOLUTION
13.1 Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.
13.2 Dispute Resolution Process
Step 1: Informal Resolution
- Contact our support team through our Contact Us page to resolve disputes informally
- We will attempt to resolve disputes within 30 days
Step 2: Mediation
- If informal resolution fails, disputes may be resolved through mediation
- Mediation will be conducted by a mutually agreed mediator
Step 3: Arbitration
- If mediation fails, disputes will be resolved through binding arbitration
- Arbitration will be conducted per applicable arbitration rules
Step 4: Court Proceedings
- Some disputes may be resolved in courts of competent jurisdiction
- You agree to submit to the exclusive jurisdiction of applicable courts
13.3 Class Action Waiver
You agree that any disputes will be resolved individually, not as part of a class action or representative proceeding.
14. THIRD-PARTY SERVICES
14.1 Third-Party Integrations
The Service uses third-party services, including:
- Supabase: Database and backend services
- Google: OAuth authentication
- PayPal: Payment processing
- UPI Providers: Payment processing (India)
- Hugging Face: AI model hosting
- Qdrant: Vector database services
- Telegram: Notification services
14.2 Third-Party Terms
Your use of third-party services is subject to their terms and conditions:
- Google Privacy Policy and Terms of Service
- PayPal Terms and Conditions
- UPI Provider Terms and Conditions
- Other third-party service terms
14.3 Third-Party Liability
We are not responsible for:
- Third-party service availability or performance
- Third-party service terms or policies
- Actions or omissions of third-party providers
- Data handling by third-party services
15. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:
- Natural disasters
- War, terrorism, or civil unrest
- Government actions or regulations
- Internet or telecommunications failures
- Cyberattacks or security breaches
- Third-party service failures
16. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable:
- The remaining provisions will remain in full effect
- The invalid provision will be modified to the minimum extent necessary
- If modification is not possible, the provision will be severed
17. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and True Match AI regarding the Service and supersede all prior agreements and understandings.
18. WAIVER
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.
19. ASSIGNMENT
You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations without your consent.
20. NOTICES
20.1 Notices to You
We may provide notices to you:
- Via email to your registered email address
- Through the Service interface
- By posting on our website
20.2 Notices to Us
Notices to us must be sent through our Contact Us page.
21. CONTACT INFORMATION
True Match AI
Contact: Contact Us
22. ACKNOWLEDGMENT
By using the Service, you acknowledge that:
- You have read, understood, and agree to these Terms
- You are at least 18 years old
- You have the legal capacity to enter into this Agreement
- You will comply with all applicable laws and regulations
- You understand the limitations and risks of using AI-generated content
- You are responsible for reviewing and verifying all generated content
23. CHANGES TO TERMS
23.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be:
- Posted on this page with an updated "Last Updated" date
- Communicated via email or notice for material changes
- Effective immediately upon posting (unless otherwise stated)
23.2 Continued Use
Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and terminate your account.
24. SPECIAL PROVISIONS
24.1 Export Restrictions
The Service may be subject to export control laws. You agree to comply with all applicable export and import laws and regulations.
24.2 Compliance with Laws
You agree to comply with all applicable laws and regulations when using the Service, including:
- Data protection and privacy laws
- Intellectual property laws
- Employment and labor laws
- Anti-discrimination laws
24.3 Age Restrictions
The Service is intended for users who are 18 years or older. Users under 18 must have parental consent and supervision.
25. MISCELLANEOUS
25.1 Headings
Section headings are for convenience only and do not affect the interpretation of these Terms.
25.2 Language
These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.
25.3 Survival
Provisions that by their nature should survive termination will survive, including:
- Intellectual property rights
- Limitation of liability
- Indemnification
- Dispute resolution
- Privacy and data protection
END OF TERMS AND CONDITIONS
Document Version: 1.0
Last Reviewed: February 15, 2026
Next Review Date: February 15, 2027