Refund and Return Policy

Last Updated: February 15, 2026
Effective Date: February 15, 2026

True Match AI ("we," "our," or "us") operates the True Match AI platform (the "Service"). This Refund and Return Policy explains our policies regarding refunds, returns, and credit purchases.

By purchasing credits or using paid features, you agree to this policy. Please read it carefully.

1. OVERVIEW

True Match AI operates on a credit-based system. Credits are digital tokens used to access premium features. This policy covers:

2. CREDIT SYSTEM EXPLANATION

2.1 What Are Credits?

Credits are digital tokens that:

2.2 Credit Pricing

2.3 Feature Credit Costs

Note: Credit costs are subject to change. Current pricing is displayed at the time of purchase.

3. REFUND POLICY FOR UNUSED CREDITS

3.1 Eligibility for Refund

Unused credits may be eligible for refund under the following conditions:

Full Refund (100%):

Partial Refund:

3.2 Non-Refundable Credits

Credits are non-refundable in the following cases:

3.3 Refund Timeframe

4. SERVICE-RELATED REFUNDS

4.1 Technical Issues

If a service fails due to a technical error on our end:

Eligible for Refund:

Process:

  1. Report the issue within 24 hours
  2. We will investigate
  3. If confirmed, credits will be refunded or the service will be re-run at no cost

4.2 Unsatisfactory Results

Not Eligible for Refund:

Note: AI-generated content is based on your input. We cannot guarantee specific outcomes or satisfaction levels.

4.3 Service Cancellation

If you cancel a service before completion:

5. PAYMENT METHOD-SPECIFIC POLICIES

5.1 UPI Payments (India)

Refund Process:

Conditions:

5.2 PayPal Payments (Global)

Refund Process:

PayPal Buyer Protection:

6. HOW TO REQUEST A REFUND

6.1 Refund Request Process

Step 1: Contact Support

Step 2: Provide Information

Step 3: Review Process

Step 4: Refund Processing

6.2 Required Information for Refund Request

7. REFUND ELIGIBILITY CRITERIA

7.1 Eligible Refund Scenarios

✅ Eligible:

7.2 Non-Eligible Refund Scenarios

❌ Not Eligible:

8. DISPUTE RESOLUTION

8.1 Dispute Process

If you disagree with a refund decision:

Step 1: Internal Review

Step 2: Escalation

Step 3: External Resolution

8.2 Chargeback Policy

Chargebacks:

9. SPECIAL CIRCUMSTANCES

9.1 Account Closure

If you close your account:

9.2 Service Discontinuation

If we discontinue a service:

9.3 Promotional Credits

9.4 Subscription or Package Purchases

Note: Currently, we only offer credit purchases. If subscription or package purchases are introduced in the future, this section will be updated.

10. REFUND PROCESSING TIMELINE

10.1 Standard Timeline

StageTimeframe
Refund Request SubmissionImmediate
Initial Review2-3 business days
Additional Information Request (if needed)1-2 business days
Refund Approval/Denial1 business day
Refund Processing5-10 business days
Total Estimated Time9-16 business days

10.2 Payment Method-Specific Timelines

Note: Processing times may vary based on payment provider and bank policies.

11. CURRENCY AND EXCHANGE RATES

11.1 Refund Currency

11.2 Exchange Rates

12. PARTIAL REFUNDS

12.1 When Partial Refunds Apply

Partial refunds may be issued when:

12.2 Example Calculation

Example:

13. REFUND REVERSAL

13.1 When Refunds May Be Reversed

We reserve the right to reverse refunds if:

13.2 Refund Reversal Process

14. CONTACT INFORMATION FOR REFUNDS

Refund Support Team
Contact: Contact Us
Subject Line: "Refund Request - [Transaction ID]"

General Support
Contact: Contact Us
Response Time: 24-48 hours

15. FREQUENTLY ASKED QUESTIONS (FAQs)

Q1: Can I get a refund for used credits?

A: No. Credits are non-refundable once used for any service.

Q2: How long do I have to request a refund?

A: Refund requests must be submitted within 30 days of purchase. Unused credit refunds are eligible within 7 days.

Q3: Will I get a refund if I'm not satisfied with the results?

A: No. Refunds are not provided for dissatisfaction with AI-generated results, as results are based on your input data.

Q4: How long does it take to process a refund?

A: Refunds are typically processed within 5-10 business days after approval, depending on your payment method.

Q5: Can I transfer credits to another account?

A: No. Credits are non-transferable and tied to the account that purchased them.

Q6: What happens to my credits if I close my account?

A: Unused credits are forfeited upon account closure. Request refunds before closing your account.

Q7: Are free credits refundable?

A: No. Free credits, registration bonuses, and promotional credits are non-refundable.

Q8: What if I made a duplicate payment?

A: Duplicate payments are eligible for full refund. Contact support with both transaction IDs.

Q9: Can I cancel a service after it's started?

A: Services cannot be cancelled once processing has begun. Credits are not refunded for cancelled services.

Q10: What if the service fails due to a technical error?

A: If a service fails due to our technical error, credits will be refunded or the service will be re-run at no cost.

16. LEGAL RIGHTS

16.1 Consumer Protection Laws

This policy does not affect your statutory rights under:

16.2 Right to Cancel

Depending on your jurisdiction, you may have the right to cancel purchases within a specified period. Contact us through our Contact Us page to exercise these rights.

17. CHANGES TO THIS POLICY

17.1 Policy Updates

We may update this Refund and Return Policy:

17.2 Notification of Changes

17.3 Applicability

18. ACKNOWLEDGMENT

By purchasing credits or using paid features, you acknowledge:

19. DISCLAIMER

20. CONTACT FOR REFUND INQUIRIES

True Match AI Refund Department
Contact: Contact Us

Response Time:

Required Information for Refund Requests:

END OF REFUND AND RETURN POLICY

Document Version: 1.0
Last Reviewed: February 15, 2026
Next Review Date: August 15, 2026